Origination

• Processing of received applications
• Credit Assessment via pre-approved credit scorecard rules
• Recommendation on credit decision: Approve or Decline
• Verification of information supplied by applicant

• Preparation of documents for signature by applicant
• Pay-out of funds to the appropriate party with the option to utilise G-Pay to pro-actively manage and control the distribution of funds

Account Management

• Account activation on debtor management system
• Monitoring of agreement payment terms
• Receipting of instalments
• Interest and fee calculations
• Attending to refunds
• Issuing and receipting of settlements

• Allocation of workflows
• Cost allocations
• Attending to general queries and customer information updates
• Sending of statements and/or invoices
• Monitoring of loan book performance

Customer Debt Management

• Early stage arrear collections: Call centre contact with the view to rehabilitate the account based on a collection strategy.
• Late stage arrear collections: Efforts to rehabilitate late stage arrear accounts via our pre-legal agents and external rehabilitation agents.
• Legal action: Managing the legal process if rehabilitation attempts are unsuccessful.

• Administering accounts with amended payment plans: Following required processes on “abnormal” accounts.
• Management of assets: Attending to the repossession, management and disposal of assets.
• Collection of shortfalls: Dealing with accounts post realisation of assets via the in-house legal team.

Reporting

• Preparation and distribution of daily and/or weekly reports, which can include ageing reports, bank statement summaries, portfolio analysis, etc.
• Preparation and distribution of monthly management reports indicating portfolio and customer debt management performance.

• Statutory reporting to third parties such as credit bureau and NCR if applicable.
• All reporting is flexible and can be tailored to suit individual client requirements.

Standby Servicing

• As a result of our servicer rating by Global Credit Ratings (GCR) and our well-established infrastructure, we have been approached by numerous entities to act as a standby servicer.

• In the case of securitisations, where we are the standby servicer, we step in and take over the loan administration function when called to do so for a wide range of industries.

Support Functions

• Monthly finance comprising accounting up to trial balance level and cash management
• Assistance with the preparation of annual financial statements

• Co-operation with client auditors during annual audit
• Assistance with company secretarial work.